Official Ultra Accounts
Effective Date: October 28, 2023
Introduction: At Ultra Messenger, we're committed to maintaining a transparent and secure environment for our users. As part of our efforts to foster trust and safety, we'd like to clarify our official channels of communication within the platform.
1. Recognizing Official Accounts: For direct communication and support on Ultra Messenger, we operate two distinct official accounts:
- @ultramessenger: Our primary concierge support account, dedicated to facilitating interactions with monetized users. If you have monetization-related queries or require assistance, you'll likely interact with this account.
- @ultraai: Our AI-powered assistant designed to cater to all users' general inquiries, providing prompt troubleshooting, guidance, and platform navigation assistance.
2. Stay Cautious of Other 'Ultra' Accounts: Please be aware that aside from @ultramessenger and @ultraai, any account bearing the 'Ultra' name or variations thereof may not be associated with our platform's official operations. While users are free to choose their usernames, it's essential to differentiate between our official channels and user-generated ones.
3. Reporting and Security: If you suspect an account is impersonating our official channels or if you have concerns regarding any interactions, kindly refrain from responding and report it to us immediately. For any identity concerns or to report impersonation, reach out to [email protected].
Conclusion: Thank you for your attention to this matter. Together, we can ensure a trustworthy and interactive experience on Ultra Messenger. Always prioritize your safety and ensure you're interacting with genuine official accounts.
Additionally, you can find our primary brand site at ultramessenger.com.